Let me said that I’m not technologically incompetent. In comparison to the general public, I know more than I think I do, which I’m reminded of on a semi-regular basis when people give me that deer-in-the-headlights expression. A friend of mine often interrupts me and says “you just lapsed into geek speak again”. But I know my limits; I defer to the experts when need be.
A year ago my harddrive went toes up. Specifically, Seagate manufactured faulty 500GB and 1TB hard drives, many of which were installed in Dell machines (and sold separately). After they began crashing, Seagate realized they had a problem and developed a patch. Dell, even though they can manage to send me a marketing email at least once a week, could not be bothered to notify me via email about this. Their solution was to tack the patch on the support page of their website – as if their customers troll the support page in PREVENTION of problems.
When the computer refused to recognize the hard drive, I embarked on a lengthy chat with tech support. Do you think they mentioned this manufacturer’s flaw? NO. So either outsourced tech didnt know about it (way to go Dell & Seagate) or… well, I don’t know what the alternative is.
Anyway, after declaring the hard drive good and dead, Dell sent me another because my machine was still under warranty. A friend of mine responded to my plea and with another friend of his, attempted to retrieve my info. He’s the one who discovered the whole thing was the result of Seagate and Dell fuckery.
In the past year, I’ve polled every tech person I know for suggestions and a few months ago I trolled the ‘net in search of a knowledgable data retrieval company. I took two of them up on their offer for a free estimate. I explained the problem is as much detail as I could, detailing the Seagate flaw and even giving the link for the patch on Dell’s website.
One of the companies was Seagate certified so I pinned my hopes on them. Since this was a manufacturer’s flaw, I was sure they had dealt with this sort of thing before and would have some idea of how bad (read: expensive) the problem was.
Nope. I received what appeared to be almost a form response, estimating costs to be $400-$1400. A thousand dollar range? Seriously, you can’t pin it down a bit more closely than that? That’s not an estimate; that’s blindfolding yourself and throwing darts at the wall!
I sent them an email back and explained, very politely and professionally, why I wouldn’t be using their service. I never heard another word from them. Good customer service there.
Today I broke down again, calling a local business. Again, I explained the situation, hoping a proverbial lightbulb would go off in his head. Instead I got the standard “well I’ll have to look at it” blah blah. I launched into another “So you’re telling me you’ve never seen this before? No one has come to you with one of these Seagates?” Same response. We go back and forth and I grow more and more frustrated. After all, I could call one of a million different data retrieval companies and have them ‘look at it’. What I want is someone who has dealt with this PIECE OF SHIT, DEFECTIVE SEAGATE HARD DRIVE. How hard is this?? I know this flaw affected a bajillion people; why can’t I find someone who has seen it before and can give me some idea of what to expect?? And why is it the tech guy can’t understand what I just said???
So now I have the joy of spending countless hours of my life I’ll never get back looking for a forum, message board, site, etc. with ACTUAL advice and info from people who have dealt with this too.
Oh yeah, and Dell will never see another penny from me, ever.